Check In: 2:00pm / Check Out Time: 11:00am

The client will present the credit card at check in to warranty the reservation.
Our FrontDesk department will request the credit card to check in at hotel.
In our hotel we accept credit cards, debit cards and cash.

Cancellations Policy

High season from January 04th to March 31st, 2023

The guest can cancel free of charge until 30 days before arrival. The guest will be charged the total price of the reservation if they cancel in the 30 days before arrival.
If the guest doesn’t show up, they will be charged the total price of the reservation.
The guest will be charged a prepayment of the total price of the reservation in the 30 days before arrival.

Low Season from April 10th to December 24th, 2023

The guest can cancel free of charge until 14 days before arrival. The guest will be charged the total price of the reservation if they cancel in the 14 days before arrival.
If the guest doesn’t show up, they will be charged the total price of the reservation.
The guest will be charged a prepayment of the total price of the reservation in the 14 days before arrival.

Peak season: Non-Refundable

From April 01st to April 09th, 2023
From December 25th to January 03rd, 2024
Minimum night stay requirement
Minimum stay requirements apply of 2 nights at Christmas, New Year. 25 December 2022 to 3 January 2023 / 2023 – 2024.

Children policy

Children of any age are allowed.
Children up to and including 5 years old can stay for free.
Children from 6 years old to 11 years old can stay for USD 40.00 per child per night.
Over 11 years old we are considered as adults $65 + taxes.

Non smoking policy

Hotel Santa Teresa is a non-smoking hotel, except for designated areas.
All rooms are non-smoking.
Pet policy
• Pets are allowed.
• All pets must have the necessary equipment to sleep.
• All pets must always be under the supervision of the owner responsible for them.
• The owners will be responsible for collecting the excrements left in the public areas of the hotel and the gardens.
• It is forbidden for pets to sleep on the furniture of the hotel and any expenses caused by damage or special cleaning that is required due to such a situation, will be borne by the owner of the pet.
• Pets cannot be inside the room when the owner is absent.
• Any damage caused by the pet is the responsibility of its owner.
• The space and tranquility of the other guests must be respected.
• Hotel Santa Teresa is not responsible for illness, death, loss, etc. of the pet.